Terms & Conditions

These terms and conditions apply between you, the Client and/or User of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and ADVANCED PERFORMANCE LABS FZCO, the owner, and operator of this website. Please read these terms and conditions carefully, as they affect your legal rights under the laws of the United Arab Emirates.

You must be at least 21 years of age to use this website and the services offered on the website. By using the website and agreeing to these terms and conditions, you represent and warrant that you are at least 21 years of age in accordance with UAE laws.

By using the website and/or booking a package or sessions with ADVANCED PERFORMANCE LABS FZCO, you agree to have accepted the terms and conditions set out below.

Description of Coaching
1.1 Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the Client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional, or business goals and to develop and carry out a strategy/plan for achieving those goals. Where relevant, it also provides performance and speaker coaching to the individual or a group.

Coach Client Relationship
2.1 A person becomes a client once the payment was made in full for the individual and/or group coaching.
2.2 ADVANCED PERFORMANCE LABS FZCO agrees to maintain the ethics and standards of behavior set out by UAE laws.
2.3 Client is solely responsible for creating and implementing his/her own physical, vocal, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the coaching relationship and his/her coaching sessions and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction or any direct or indirect result of any services provided by the Coach. The Client understands coaching is not therapy and does not substitute for therapy. Coaching does not prevent, cure, or treat any mental disorder or medical disease.
2.4 Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time; however, the agreed package fees are non-refundable as outlined in the validity and rescheduling section above.
2.5 Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, performance, finances, health, relationships, education, recreation, and others. The Client agrees that deciding how to handle these issues, incorporating coaching principles into those areas, and implementing choices is exclusively the Client’s responsibility.
2.6 Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the World Health Organisation. That coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical, or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
2.7 The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the program.

Confidentiality
3.1 The Coach agrees to keep all conversations and information with the Client private and confidential, as per UAE law.
3.2 No personal information will be shared with anyone without the Client’s express permission. Where two or more persons are known to one another receiving coaching, the coach maintains the highest level of confidentiality to each individual concerned and will act with impartiality, always seeking to support the Client.
3.3 Where clients are in the public eye, the coach commits to maintaining these standards of confidentiality with respect to any approaches by the press or media. Information will only be shared with contacts and associates (not limited to but including agents and managers) if this is expressly agreed with all parties, including the coachee, usually at the commencement of coaching, regardless of who is funding the coaching.
3.4 Where there is an imminent threat of serious injury, harm, or death to oneself or someone else, the coach can use his or her judgment to disclose crucial information to the relevant bodies/ authorities as required to prevent such a situation under the UAE law.

Applications
4.1 Applications for admission can be accepted for consideration if submitted on our online application form, by emailing us, or via phone call in accordance with the Electronic Transactions and Commerce Law (Law 2 of 2002).

Confirmation of Attendance and Payment of Fees
5.1 A participant's participation in online and/or in-person individual and/or group programs will not be confirmed until the non-refundable cost of the program is paid in full under the UAE Commercial Transactions Law.
5.2 Course prices are as per our website and are subject to change depending on the individual program ADVANCED PERFORMANCE LABS FZCO creates for a client after reviewing the application form and executing the first free of charge 15 to 60 minutes call.
Validity and rescheduling
Individual & Group Coaching

Online & in-person coaching packages
6.1 Online packages are valid for;
Single session - 1 month from the date of purchase
Single group package - 2 months from the date of purchase
3 courses package -3 months from date of purchase
Individually created program - 5 months from date of purchase
6.2 Group programs online are a part of all packages offered in the paragraph above.
Group programs online and in person are valid from 3 to 5 months from the date of purchase, according to the program taken by a client.
6.3 All programs (including one-off sessions) are not refundable.
ADVANCED PERFORMANCE LABS FZCO allows 24 hr notice period to cancel or amend a scheduled individual online session. 48 hr notice period to cancel or amend a scheduled in-person session.

Refunds
7.1 Packages and one-off sessions are non-refundable. On the rare occasion that a refund is granted if a cancellation happened on the side of ADVANCED PERFORMANCE LABS FZCO, the former Client agrees ADVANCED PERFORMANCE LABS FZCO is free from all obligations outlined in these terms and conditions.
Clients agree that refunds are not possible in case of Force Majeure Event:
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) strikes, COVID outbreaks, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.

Intellectual Property Rights
8.1 All intellectual property rights (including, without limitation, copyright, moral rights, design rights, trademarks and patents) and all other rights in the program's content and program materials belong to us. We license to you all such rights on a non-exclusive basis for the purpose only of enabling you to attend, participate, and, where you are able, to complete the program. Reproduction or distribution of the program content and program materials is strictly prohibited.
8.2 Use of our logo is strictly prohibited without our prior written consent.
8.3 Audio and visual recordings of our programs are strictly prohibited without our prior written consent.
8.4 ADVANCED PERFORMANCE LABS FZCO, with respect to your privacy, will not record online sessions.
8.5 ADVANCED PERFORMANCE LABS FZCO reserves the right to take photos during in-person group events if a client did not restrict such action in writing.

Our right to vary these terms and conditions
9.1 ADVANCED PERFORMANCE LABS FZCO has the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities under the UAE law.
9.2 You will be subject to the terms and conditions in force at the time that you order programs from us, unless we notify you of the change to these terms and conditions before we send you the Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you of the Confirmation.

Last Edited 23.06.2023